Canada Accepted Canada

Location

  • Canada
  • Quebec
  • British Columbia
  • Ontario
  • Alberta
  • Manitoba
  • Nova Scotia
  • New Brunswick
  • Newfoundland and Labrador
  • Prince Edward Island
  • Northwest Territories
  • Yukon
  • Nunavut
Ruby Fortune Casino

Explore the bonus opportunities and deals at Ruby Fortune Casino through our thorough analysis by specialists.

Our comprehensive evaluation sheds light on key aspects of Ruby Fortune Casino for Canadian users, including customer support quality, transaction processing, regulatory compliance, mobile access, VIP schemes, and continuous promotional activities.

Our Ruby Fortune Casino Ratings

Rating

4.2 / 5

Visit Ruby Fortune Casino
Look & Feel
4.5/5
Payout Speed
4.2/5
Bonuses
4.2/5
Loyalty
3.5/5
Licensing
5/5
Rate the Casino
Joseph Havens

Casino expert

Updated:

Uncover the bonuses and promotional deals offered by Ruby Fortune Casino.

Bonus

Secure a welcome package worth up to C$750 when you join Ruby Fortune Casino.

Claim

Bonus code:

NOT REQUIRED

Wagering

70x W/70x B

Min. Deposit

C$ 10

Max. Cashout

C$20/6x D

  • 50 no deposit spins on Mahiki Island
  • 1st, 2nd, 3rd deposit: 100% up to C$250

Bonus Requirements

In order to activate deposit bonuses, make sure to top up your account with at least C$10. Wagering the bonus 70 times is necessary to fulfill the conditions.

Upon meeting the necessary conditions, you can withdraw a maximum of 6 times the bonus value. The no deposit spins are only applicable to Mahiki Island, each valued at C$0.20.

Pros and Cons

Pros

  • A maximum bonus amounting to C$750 is considered quite ample.
  • The cap of 6x on bonus cashouts is a generous offering.

Cons

  • At 70x, the wagering requirement is considerably high, necessitating extensive gameplay.

Bonus Verdict

This promotion appeals to those interested in multi-deposit welcome bundles, offering an enticing C$750 value and a high cashout ceiling.

Rate this Bonus
Players aged 19 and over should gamble responsibly. This offer does not apply to residents of Ontario.

VIP List

4.9 / 5

Exclusive to Subscribers – Join our VIP list and enjoy immediate access to the latest deals!

Subscribe and receive cutting-edge offers directly in your inbox.

Bonus

Experience an incredible welcome package with 265 free spins plus a bonus reaching C$750 at Ruby Fortune Casino.

Bonus code:

NOT REQUIRED

Wagering

200x on spins, 35x on match bonus

Min. Deposit

C$ 1

Max. Cashout

N/A

1st deposit (C$1+): 40 free spins
2nd deposit (C$5+): 100 free spins
3rd deposit (C$5+): 75 free spins
4th deposit (C$5+): 50 free spins
5th deposit (C$5+): 100% up to C$250
6th deposit (C$5+): 100% up to C$250
7th deposit (C$5+): 100% up to C$250

Bonus Details

Seize the abundant rewards available with this welcome offer from Ruby Fortune Casino, initiated over the course of the first seven deposits after you sign up.

Your initial deposit of C$1+ unlocks 40 spins on Queen of Alexandria , while adding C$5+ on subsequent deposits grants 100, 75, and 50 spins on Fortunium Gold Mega Moolah , respectively.

With further deposits of C$5+ on the fifth through the seventh deposits, you’re eligible for a 100% match up to C$250 each time. These spins are subject to a 200x wagering prerequisite, whereas the matched bonus is a more modest 35x . Plus, there's no limit on cashing out.

Pros & Cons

Pros

  • Low minimum deposit
  • Bonus across seven deposits

Cons

  • A 200x wagering requirement for spins is indeed steep.

Bonus Verdict

This package is perfectly tailored for slot aficionados and casino lovers eager for a combination of spins and bonuses spread across no fewer than seven deposits.

It's crucial to be mindful of the high 200x wagering requirement on spins, although the bonus wagering is at a manageable 35x.

Rate this Bonus
Players aged 19 and over should gamble responsibly. This offer does not apply to residents of Ontario.

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Canada Accepted

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4 / 5

Wagering

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Min. Deposit

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Max. Cashout

C$20

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Play 20 no-deposit free spins on Book of Dead at Casino Days.

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Canada Accepted

Exclusive

3.8 / 5

Wagering

35x W

Min. Deposit

C$ 0

Max. Cashout

N/A

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Players aged 19 and over should gamble responsibly. This offer does not apply to residents of Ontario.

Disclaimer Gambling Addiction

CasinoBonusCA holds responsible gambling in high regard! We are committed to enhancing comprehension of gambling-related issues by sharing insightful resources and identifying warning signs to aid our users in avoiding addiction.

Expired bonuses

Show more
Bonus

Get a $10 no deposit bonus as 50 spins on Mahiki Island at Ruby Fortune Casino.

Bonus code:

NOT REQUIRED

Wagering

70x B

Min. Deposit

C$ 0

Max. Cashout

C$20

Promotional Information

To meet the wagering requirement, the bonus funds need to be wagered 70 times, with gains limited to $20. A preliminary deposit of $10 is mandatory for withdrawal capability.

This bonus is only applicable to Mahiki Island, with each spin offering a value of $0.20.

Pros and Cons

Pros

  • The bonus value of $10 is quite high.
  • Each spin has a set value of $0.20, which is notably above the norm.

Cons

  • To activate your winnings, initiate a $10 deposit.
  • At 70x, the wagering requirement is indeed significant, requiring considerable effort.

Verdict

This no-deposit offer is ideal for slot enthusiasts since the $10 can solely be employed on a high payout rate slot game. Notably, while the bonus itself doesn't necessitate a deposit, a $10 addition is required to solidify winnings.

Rate this Bonus
Players aged 19 and over should gamble responsibly. This offer does not apply to residents of Ontario.
Bonus

Enjoy 50 no-deposit free spins on Mahiki Island at Ruby Fortune Casino.

Bonus code:

NOT REQUIRED

Wagering

70x W

Min. Deposit

C$ 0

Max. Cashout

C$20

  • 50 free spins no deposit on Mahiki Island

About the Free Spins

The spins, valued at C$0.2 each, can exclusively be enjoyed on Mahiki Island . They come with a 70x wagering requirement and cap cashouts at C$20 . A minimum C$10 deposit is required for any cashout.

Pros and Cons

Pros:

  • Each spin is worth C$0.2, surpassing the common minimum bet of C$0.1.
  • There is ample time to use this offer within ten days.
  • The spin bundle is noticeably higher compared to the baseline of 10 or 20 spins.

Cons:

  • Account funding of at least C$10 is mandatory before requesting a cashout.
  • The 70x wagering condition for winnings exceeds the common 35x standard.
Rate this Bonus
Players aged 19 and over should gamble responsibly. This offer does not apply to residents of Ontario.

Compare the distinct ratings, bonus allocations, and special features of Ruby Fortune Casino.

Ruby Fortune Casino

4.2 / 5

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Ruby Fortune Casino offers a welcome package reaching up to C$750.

PartyCasino

4.4 / 5

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Up To C$1000 Bonus

Izzi Casino

4.5 / 5

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Claim up to C$600 plus 500 spins on Mechanical Clover at Izzi Casino.

Wildz Casino

4.3 / 5

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Enjoy a 100% welcome package up to C$2,000 and 200 spins at Wildz Casino.

Jokersino Casino

4.2 / 5

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200% up to C$500 at Jokersino Casino

Brango Casino

4.3 / 5

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Receive a no-wagering first deposit bonus of 333% up to C$500 at Brango Casino.

Ruby Fortune Casino PartyCasino Izzi Casino Wildz Casino Jokersino Casino Brango Casino
Players aged 19 and over should gamble responsibly. This offer does not apply to residents of Ontario. Players aged 19 and over should gamble responsibly. This offer does not apply to residents of Ontario. Players aged 19 and over should gamble responsibly. This offer does not apply to residents of Ontario. Players aged 19 and over should gamble responsibly. This offer does not apply to residents of Ontario. Players aged 19 and over should gamble responsibly. This offer does not apply to residents of Ontario. Players aged 19 and over should gamble responsibly. This offer does not apply to residents of Ontario.

Look & Feel

4.5

Look & Feel

4.0

Look & Feel

4.5

Look & Feel

4.0

Look & Feel

5.0

Look & Feel

5.0

Payout Speed

4.2

Payout Speed

4.4

Payout Speed

4.8

Payout Speed

4.4

Payout Speed

4.3

Payout Speed

4.0

Slot Games

4.0

Slot Games

Slot Games

5.0

Slot Games

5.0

Slot Games

5.0

Slot Games

3.5

Live Games

4.0

Live Games

Live Games

5.0

Live Games

5.0

Live Games

4.0

Live Games

4.5

Bonuses

4.2

Bonuses

4.3

Bonuses

4.0

Bonuses

4.0

Bonuses

4.0

Bonuses

5.0

Loyalty

3.5

Loyalty

Loyalty

5.0

Loyalty

3.0

Loyalty

3.0

Loyalty

5.0

Customer Service

4.5

Customer Service

4.1

Customer Service

4.5

Customer Service

4.0

Customer Service

5.0

Customer Service

4.5

Licensing

5.0

Licensing

5.0

Licensing

3.1

Licensing

5.0

Licensing

3.0

Licensing

3.0

Understanding How We Conduct an Exhaustive Review of Ruby Fortune Casino

Our analysis follows a structured method addressing all fundamental aspects of the casino, like reviewing the types and volumes of licenses held by the operator.

A step-by-step account creation guide is provided, including necessary verification documentation. Payment options undergo thorough scrutiny, covering transaction limits and processing times. Furthermore, an in-depth review of customer service efficiency and game selection are available.

Ruby Fortune Casino Video Review

Our video review of Ruby Fortune Casino includes all necessary insights about available bonuses, payment methods, game offerings, slot varieties, and supportive customer service options.

Overview from Our Reviewers About Ruby Fortune Casino

Registration Process

3 mins

KYC Process

+3 days

Game Types

Engage in live casino games, various slots, scratchcards, keno, bingo, mobile gaming options, mobile apps, roulette, progressive jackpots, classic slot games, blackjack, craps, table games, and video poker.

Live Games

70

Slots

750+

Deposit Methods

Convenient transaction options include Interac, Interac e-Transfer, Neosurf, Skrill Moneybookers, Instant Banking via Citadel, MasterCard, Flexepin, MuchBetter, Paysafecard, iDebit, and Visa.

Withdrawal Methods

Utilize services such as MuchBetter, iDebit, Interac e-Transfer, and Interac.

Min deposit

C$ 10

First Deposit Bonus

100% up to $750

Bonus code

Not Required

Featured in

Best Online Casinos

Ensuring Precision & Reliability in Data Verification Protocols

Bonus claimed

Yes

Deposit sum

C$ 20

Deposit Methods

Skrill Moneybookers

Game types played

Live casino, Baccarat

Withdrawal sum

C$ 0

Last Checked

August 3, 2023

Registration Process Preview

Look & Feel4.5 /5

Visually, the website's design is quite simple. The left side of the header displays the primary game categories, revealing sub-categories on clicking each.

At the top-right corner of the site’s header, you will find the navigation bar facilitating account access, unread message notifications, active promotions, available support mechanisms, and cashier services.

To explore the game selection and utilize all features and services, players must register for an account.

Step-by-Step Guide to Completing the Ruby Fortune Casino Login

  1. Visit the casino's website and click the 'Create Account' button.
  2. Input your country, province, and city, then proceed by clicking 'Next'.
  3. Choose a username and password, while furnishing your phone number and email.
  4. Fill in your first and last name, birth date, preferred language, and currency.
  5. Fill in all the mandatory fields that are left empty and tick the box to indicate you accept the site's terms and conditions.
  6. Click Register and log in.

Steps to Verify Your Account at Ruby Fortune Casino

  1. Log in and go to the My Account page.
  2. Click the My Documents tab.
  3. Decide which type of verification you need, whether it's for your identity, general account, address, or personal identification.
  4. Submit the necessary documents and patiently wait for the casino's staff to finish verifying them.

KYC Documents

  • For confirming your identity, you'll need items like an ID card, passport, or a driver's license.
  • Residence proof: Utility bill
  • To prove your payment method, you might need to show a bank statement.

How to Close Ruby Fortune Account?

  1. First, log into your account.
  2. Ensure that you withdraw any funds that are yet to be claimed before proceeding.
  3. Reach out to Player Services through email or chat with the intention of closing your account.
  4. If needed, provide any additional details or explanations to facilitate the process.
  5. Allow some time for the casino's team to officially close your account.

Desktop Preview

Review of Ruby Fortune Casino for Desktop Users

After fully logging in, the website may take some time to load. Other than this brief lag, the rest of the features, games, and categories tend to load quickly even if your internet connection is not strong.

The games are organized neatly under separate menus where each tab reveals different types of slots, live casino games, or random number generator table games. You can utilize the search bar to make finding games easier, though it lacks advanced filtering options that could simplify the search process.

To get the desktop application, simply hit the 'Pin to Desktop' button.

Mobile Preview

Mobile Experience at Ruby Fortune Casino

Players can enjoy games on mobile either through the browser or by downloading an app. There's no need for any software for browser-based play; just log in or register through any common browser like Opera, Safari, Chrome, or Mozilla.

Canadian players who favor mobile gaming can choose to download the app that suits their device, either for Android or iOS. The app for iOS is accessible in the App Store, whereas Android users need to download an APK file.

App Preview

Ruby Fortune Casino Mobile App Review

The mobile app provides a similar experience to using a browser, with apps often being more reliable and usually delivering better performance compared to their browser counterparts. The platform has developed apps for both Android and iOS devices.

How to Download the iOS App for Ruby Fortune Casino

You can get the iOS app directly from the casino's website or by searching the App Store. Weighing in at a modest 40 MB, it won't take much space on your device. Ensure your device runs at least iOS 10 before attempting to install it.

How to download the iOS app

  1. Open App Store.
  2. Search for the app.
  3. Verify that the app is distributed by Zulu Digital Group Pty Ltd.
  4. Press the install button.

Process for Getting the Ruby Fortune Casino App on Android

Find the app for Android on the casino's official site. It’s quite popular with more than 10,000 downloads. Although there isn’t detailed information about the last update, make sure that your device supports at least Android 10.

How to download the Android app

  1. To download the app, click the 'Casino App' link at the bottom of the page.
  2. Press the green 'Android' button to get the APK file.
  3. Open and install the APK file.
  4. Navigate to your device's settings, head to the security section, and set it to allow installations from unknown sources.

Look and feel verdict

  • Site Navigation: The website is laid out simply to ensure easy navigation, but Canadian users have to create an account to explore the games.
  • Loading Efficiency: Generally, the platform has good performance on multiple devices, but it might need extra time to load once your registration is completed.
  • Design and Visuals: The design features a minimalistic style with a white background, which might not be appealing to mobile users.
  • Final Thoughts: The gaming site offers an enjoyable experience due to its user-friendly interface and simple menu setup. It caters to all types of players as it can be accessed both via desktop and mobile.

Slot Games4 /5

With a selection of more than 750 games suitable for both mobile and desktop play, the site offers diverse themes such as medieval, fruit-themed, and 'Book Of' slots. However, the only limitation is their partnership with just three game developers: Microgaming, Red Tiger Gaming, and Pragmatic Play.

Games here come with varying numbers of pay lines, including Megaways, offering thousands of potential winning combinations. Unfortunately, Megaways slots don't have their own dedicated section, so you'll need to manually search through the slots menu or use the search bar.

Many slots feature a demo mode, giving you the chance to try them out for fun before committing any real money.

Slots We Tested

Game Provider RTP
Dragon Dance Games Global 96.52 %
Wild Orient Games Global 97.5 %
Spinata Grande NetEnt 96.84 %
Pyramid Quest for Immortality NetEnt 96.48 %
Starburst XXXtreme NetEnt 96.26 %

Slots Game Types

  • Megaways: 20+
  • Jackpot slots: 60+
  • Video slots: 300+
  • Classic slots: 70+

As previously mentioned, this casino hosts slots from notable providers such as Microgaming, each falling under different categories. However, there are mainly two categories for slot games: regular Slots and the Jackpots section.

Best Ruby Fortune Casino Slots

  • Immortal Romance
  • Immortal Romance Mega Moolah
  • The Dog House
  • The Dog House Megaways
  • Book of Atem WOWPOT
  • Thunderstruck
  • Thunderstruck II Mega Moolah
  • 9 Masks of Fire
  • Mega Moolah
  • 9 Pots of Gold

Slots With the Highest Return to Player (RTP) Rating at Ruby Fortune Casino

  • Wild Orient – 97.49%
  • Lucky Riches Hyperspins – 96.52%-97.49%
  • Lucky Little Gods – 97%
  • Immortal Romance – 96.86%
  • Bust the Bank – 96.75%
  • Jurassic Park – 96.67%
  • Thunderstruck II – 96.65%
  • Terminator II – 96.62%
  • The Dog House – 96.51%
  • Lucky Leprechaun – 96.31%

Slots verdict

Criteria Slots Verdict

Slot Selection

The site boasts over 750 games, each with distinct themes and categories.

Excellent

Slot providers

Currently, only three game developers work with the casino, including Microgaming.

Good

Slot Types

Enjoy a variety of slot types, like video slots, classic games, Megaways, and jackpots.

Excellent

Min Bet

The smallest wager starts at $0.1, which aligns with industry standards.

Good

Max Bet

Players can bet up to $100 on some slots

Excellent

Jackpots

70 jackpots with large pots

Excellent

RTP

Standard payout percentage of over 96%

Very good

Slot enthusiasts can dive into a vast library of over 750 titles from developers like Microgaming, Red Tiger Gaming, and Pragmatic Play. Providing options for all players, demos are available, and the minimum stake is typically $0.1. Furthermore, the jackpot menu consists of around 70 options with high prizes exceeding $25 million.

SlotsSlots
JackpotsJackpots
Classic SlotsClassic Slots

Live Dealer Games4 /5

Real-time action seekers have about 70 live dealer tables at their disposal. Pragmatic Play predominantly supplies the live studios for games like blackjack and roulette. Additionally, OnAir Entertainment also offers an attractive selection of live games.

Live casinoLive casino
RouletteRoulette
BaccaratBaccarat
BlackjackBlackjack
CrapsCraps
Table gamesTable games
Video PokerVideo Poker

Ruby Fortune Casino Roulette Games

Type of Roulette Game Min Bet Max Bet RTP

Live Auto Roulette

$0.5

$2000

97.30%

Real Roulette with Laura

$0.25

$1000

97.3%

Power UP Roulette

$0.10

$500

97.17%

Guide to Ruby Fortune Casino Blackjack Games

Type of Blackjack Game Min Bet Max Bet RTP

Speed Blackjack

$5

N/A

99.59%

Live Blackjack

$10

$2000

99.50%

One Blackjack

$1

$5000

99.28%

Ruby Fortune Casino Baccarat Games

Type of Baccarat Game Min Bet Max Bet RTP

Speed Baccarat

$5

$2000

98.94%

Lotus Speed Baccarat

$1

$1000

98.94%

Fortune 6 Baccarat

$5

$2000

98.76%

Ruby Fortune Table Games

  • Roulette
  • Baccarat
  • Blackjack
  • Poker
  • Video Poker
  • Scratch Cards
  • Video Bingo

The 'Tables' section offers roughly 90 games, including typical blackjack, roulette, and baccarat choices. Poker aficionados have a distinct category featuring 20 game options with demo play, beneficial for those new to poker.

Live dealer verdict

Criteria Roulette Blackjack Baccarat

Game Type Variation

Unfortunately, the selection lacks variations like European, American, and French roulettes.

You'll find One Blackjack, classic Blackjack, and an additional 38 games here.

When it comes to baccarat, you have options like Fortune Baccarat and Speed Baccarat.

Min Bet

Minimum bet starts at $0.1

Minimum bet starts at $1.

Minimum bet starts at $1.

Max Bet

Maximum bet is $2000.

Maximum bet is $5000.

Maximum bet is $2000.

Providers

Pragmatic, OnAir

Pragmatic, OnAir

Pragmatic, OnAir

Overall verdict

Varied bets for all budgets, advanced game providers, but the roulette selection needs more diversity.

Numerous choices, yet the casino limits its collaborations to just two game developers.

There are fewer than 10 available games, but they come from reputable developers with lower minimum bets ideal for new players.

Payments4.2 /5

Interac Interac
Interac e-Transfer Interac e-Transfer
Neosurf Neosurf
Skrill Moneybookers Skrill Moneybookers
Instant Banking Citadel Instant Banking Citadel
MasterCard MasterCard
Flexepin Flexepin
MuchBetter MuchBetter
Paysafecard Paysafecard
iDebit iDebit
Visa Visa

The banking section accommodates around 10 different payment options such as credit and debit cards, pre-paid vouchers, and online banking. Canadians frequently use methods like Interac, Visa, and iDebit.

Bear in mind not all deposit methods work for withdrawals, so it's wise to select a service that allows for both deposits and withdrawals. Some methods, like Skrill, might not be accessible for Canadian users.

Ruby Fortune Casino Deposit Process

  1. Start by creating an account.
  2. Verify your account.
  3. Head to the Cashier section and pick your desired deposit method.
  4. Submit at least the minimum deposit amount, which is $10.
  5. Enter the necessary details like your card number and CVC code.
  6. Finalize the transaction by clicking Deposit.

Minimum Deposit Requirements for Ruby Fortune Casino

Every payment method requires a minimum deposit of $5, but playing on the site mandates a minimum deposit of $10.

Guide to Withdrawing Funds from Ruby Fortune Casino

  1. Log into your account.
  2. Locate the Bank button at the top right corner of the screen.
  3. Click the Withdraw tab.
  4. Type your withdrawal amount, at least $50.
  5. Be patient during the obligatory pending period.
  6. Submit any necessary verification documents.
  7. Wait until the casino processes the documents and confirms your withdrawal.

Expected Timelines for Withdrawals at Ruby Fortune Casino

Once your request is made, a required pending period of four days (96 hours) kicks off. Post this period, the verification process, depending on the method, can last up to a week. The quickest withdrawal method is digital wallets, followed by credit cards and bank transfers.

Possible Reasons for Payment Delays at Ruby Fortune Casino

  • You might have entered a withdrawal amount that doesn't comply with the limits.
  • The casino hasn't completed the verification of your account yet.
  • There could be an issue with the completeness or accuracy of the information you provided.
  • You might need to provide additional verification documents.

Ruby Fortune Casino Fees

While there aren't any fees for processing deposits or withdrawals, opting for a Direct Bank Transfer withdrawal under $500 incurs a $5 fee.

Payments verdict

  • The time needed for processing payouts is up to four business days, as the operator requires this period to initiate the transactions.
  • You have a choice of 10 different payment methods, including popular options among Canadians such as Interac, iDebit, and Visa.
  • There are specific limits for transactions: the minimum deposit is $10, while the minimum amount for withdrawal is set at $50, with a monthly cap of $16,000 for cashing out.
  • In conclusion, while the banking features could benefit from a broader variety of payment options, the lengthy 96-hour processing time for withdrawals remains a significant inconvenience.

Comparing Ruby Fortune Casino's payment options with those offered by other casinos.

Ruby Fortune Casino Vinyl Casino Golden Reef Casino Dukes Casino Lucky Days Casino OnlyWin Casino Sensei.Game Casino Power Play Casino
Visa
Instadebit
eCheck
iDebit
Paysafecard
Apple Pay
MuchBetter
Flexepin
MasterCard
Maestro

Licensing & Security5 /5

Before beginning our review, we ensure that the platform is legitimately operated with proper licensing and certification from various authorities, including governmental and independent bodies.

The site displays credible licensing certificates from both the Malta Gaming Authority and eCogra, ensuring fair gaming practices, high-quality games, and adherence to player protection laws.

  • MGA MGA
  • Kahnawake Gaming Commission Kahnawake Gaming Commission

Is Ruby Fortune Casino Legit?

  • Kahnawake Gaming Commission
  • Malta Gaming Authority

Endorsed by the Kahnawake Gaming Commission and the Malta Gaming Authority, this gaming platform is deemed trustworthy and secure, as the MGA is renowned for its stringent regulatory standards.

Is Ruby Fortune Casino Safe?

  • eCOGRA
  • SSL encryption
  • Gambling Therapy

To foster a secure gaming environment, the operator holds an eCogra certification illustrating the platform's reliability. SSL encryption is also in place to enhance data safety and transaction security, albeit the responsible gaming tools could offer more resources. Players can seek support from institutions such as Gambling Therapy for advice on gambling addiction.

Customer Service4.5 /5

The platform boasts a robust customer service system available around the clock through several means, including a call center, emails, and live chat. Prior to reaching out to support, the FAQ section and blog provide substantial insights that might answer your queries.

How to Contact Ruby Fortune Casino?

On-site support is readily accessible, with the Support button prominently displayed. Email and live chat support are available 24/7. For detailed inquiries or formal complaints, email is recommended.

For quick answers to multiple simple inquiries, live chat is ideal, as the friendly and supportive staff often respond within a minute.

How We Tested Customer Support?

Our assessment of the customer support system involves analyzing both the available informational resources and the efficacy of the support teams.

We test the responsiveness of customer support by reaching out via email, live chat, and phone to gauge the speed and effectiveness of the assistance provided.

We generally prefer operators that offer real-time human interactions in live chat over those that rely on chatbots. This platform meets our standards for an effective support center.

While initiating a live chat might place you in a short queue, wait times are typically brief and an agent is reachable within minutes.

Customer support verdict

  • The customer service team is quick to provide thorough responses, and the FAQ section addresses a vast array of common queries.
  • Customer support is available 24/7; however, response times might slow down during peak periods when more users are seeking help simultaneously.
  • The platform offers competent customer service to assist Canadian players 24/7 with their casino-related queries, though it could enhance its service by including a phone support option.
Phone:
No phone available
Email:
Live chat:
Yes, 24/7

Loyalty3.5 /5

The VIP button located at the bottom of the homepage redirects to The Palace Group's VIP page, a notable firm in the iGaming sector. While limited information is available, benefits include personal account oversight, specialized support, and unique offers.

The VIP scheme, apparently synonymous with the 'Loyalty Club', rewards players from the first bet onward, with loyalty points accumulating with each wager.

Loyalty points can be exchanged for bonus credits to be used flexibly. Additionally, as players progress through unspecified VIP levels, they unlock unique benefits such as tailored offers, dedicated support, enhanced point-earning rates, and tournament invites.

Attributes that set Ruby Fortune Casino apart.

  • Players can enjoy top-rated slots and live games from Microgaming and Pragmatic Play, with access to an extensive selection of premier gaming content.
  • Depositing is convenient through various means, notably Interac, which excels in providing swift and trustworthy transactions for Canadians.
  • Most slots and several table games offer demo play modes, presenting a risk-free opportunity to explore the dynamics of games without any financial commitment.

Areas where Ruby Fortune Casino could improve.

  • Withdrawals may be delayed due to the thorough verification procedures, potentially extending up to 7 days. Additional security verifications by banks or card providers may further prolong this process.
  • The available game content is somewhat limited, relying heavily on a few software developers, which restricts the selection of live games and slot options.

What Is Ruby Fortune Casino Best For?

While the site caters broadly to fans of slots and table games, it truly stands out by offering informative resources and strong support services. Alongside live chat and email support, users benefit from comprehensive information readily available onsite.

The Sitemap and blog sections offer insights into various areas such as game content and mobile casino features, as well as in-depth reviews of specific slot games.

Is Ruby Fortune Casino Right For You?

The hub accommodates diverse gaming preferences, but it's especially appealing to slot enthusiasts, boasting over 750 slots from Microgaming, with additional titles from Red Tiger Gaming and Pragmatic Play.

Demo play options across many games add particular value for beginners, enabling them to familiarize themselves with gameplay without financial risks. However, the operator could improve the prolonged 96-hour withdrawal process and expand its roster of game developers.