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The Casilando online platform

Casilando has been entertaining Canadian players since its launch in 2017.

Originally part of White Hat Gaming Limited's operations, it started as a whitelabel.

The parent firm operates under Maltese laws with registration number C73232.

The registered office is situated at 85 St John Street, Valletta, VLT1165.

Casilando's operation licenses include:

1. The UK Gambling Commission, registration number 52894, for Swedish patrons.
2. The Swedish Gambling Authority, under license 18Li7478, for users in Great Britain.
3. The Malta Gaming Authority serves players from other regions, including Canada.

Privacy policy

• Casilando does not charge for accessing personal information.
• You can assert privacy rights and respond to rightful requests within a month.
• Charges are applied when requests are found to lack proper basis, are repetitive, or in excess.
• Otherwise, Casilando reserves the rights to decline such requests.

Providers and game selection

Check out a diverse array of top-tier gaming providers partnered with Casilando bonus codes!

This includes notable names such as 1x2 Gaming, BB Games, Evolution Gaming, Eyecon, Microgaming, or Relax Gaming.

The website offers a pleasant browsing experience.

It features dedicated sections that allow users to quickly locate their preferred games among popular choices in the “Top Games” category.

Canadian players can also explore newly added titles in the “New Games” category.

Alternatively, they can indulge in a vast selection of classic slot games.

Slots

Classic slots titles include:

• Iron Bank;
• Reactooz;
• Legacy of Egypt;
• Book of Dead;
• Rise of Merlin;
• Rainbow Jackpots;
• Jamming Jars;
• Moon Princess;
• Golden Ticket 2.

These games are compatible with Casilando bonus codes.

Table games

Strategically placed with other categories, table games are easy to reach.

Expect a selection of 12 different Roulette games, such as:

• American Roulette;
• European Roulette;
• Double Ball Roulette;
• Roulette x2;
• French Roulette;

Blackjack titles include:

• Blackjack Neo;
• Atlantic City Blackjack Gold Series;
• 3D Blackjack;
• Lucky Lucky Blackjack;

For fans of Baccarat among Canadian players, traditional versions are available.

• First Person Baccarat;
• 3D Baccarat;
• Baccarat (switch);

Utilize the search feature to locate favored titles or specific game developers.

Casilando bonus codes and rules

Casilando provides a delightful welcome offer with free spins.

New Canadian players can use them even before funding their account.

Although spins are mostly promoted for specific games, they're often accessible for the entire game collection.

Typically, credits from these Casilando bonus spins are considered bonus funds.

Total winnings cannot exceed C$100 unless promotional conditions state otherwise.

Wagering contribution

What is wagering contribution?

It reflects the percentage count towards wagering when using Casilando bonus codes on selected games.

Exceptions to the table

• Titles like 300 Shields Extreme, Big Bad Wolf, Blood Suckers count 20%.
• Others like Forsaken Kingdom, Fort of Fortune, Diamond Blitz contribute 0%.

To see all the exceptions mentioned, take a look at the Promotional Terms and Conditions available on their website.

Irregular play

Irregular gameplay is characterized by actions such as:

• Getting delayed winnings;
• Hedge betting;
• Making bets with very low margins or placing equal stakes to meet wagering requirements.
• Placing individual bets that exceed 10% of the bonus amount without satisfying the wagering stipulations tied to the bonus.

Such actions could result in losing your Casilando promotional codes, having your account closed, and other potential penalties.

Wagering requirements

Casilando promotional codes necessitate that players stake the bonus sum 35 times.

This rule applies before any withdrawal requests can be made, unless otherwise specified by the promotional guidelines.

Availability

Generally, Casilando bonus codes are active for 30 days after they're claimed.

However, bonuses from free spins remain available for ten days.

Canadian players need to make a deposit to unlock winnings from free spins and be eligible to cash out.

Instant Casilando bonus codes

The instant Casilando promo codes include cash deals or perks provided by the casino, like those received through customer service.

The casino reserves the right to cap any winnings generated from such offers at 10 times their value.

Loyalty points and perks

Every 10 Canadian dollars you wager increases your loyalty points.

Different games will yield varying amounts of return.

Slots and scratch cards offer the best returns, giving you 2 points for every bet.

How to use your points

1. Once you collect 250 loyalty points, you can start redeeming them.
2. Canadian players can track their accumulated points by looking at their Account Details.

You cannot redeem more than 10,000 loyalty points in a single day.

You need 250 points to convert into 1 Canadian dollar as bonus money.

Casilando might reset your loyalty points if your account stays inactive for 30 days.

Casilando deposits and payouts

To use Casilando bonus codes, players must deposit at least 20 Canadian dollars.

Once deposited, Canadian players should avoid chargebacks, cancellations, or reversing the deposit.

Failure to comply may lead to withdrawal of Casilando bonus codes.

Withdrawals

Normally, withdrawals are processed using the method chosen for deposit transactions.

You'll find out what these methods are once you confirm a deposit at Casilando casino.

Here's a list of suggested withdrawal methods for Canada:

• VISA;
• Mastercard.

Limits

The minimum amount you can withdraw is CAD 20, and the weekly limit is CAD 25000.

VIP levels may go above this limit.

The maximum allowable cash-out at one time is CAD 250000, except for progressive jackpot games.

Even if your games lead to winnings above CAD 250000, you won't be able to withdraw more than the set threshold.

Payout rules

For a withdrawal to be successfully processed, Canadian players should:

1. Have made at least one transaction with Casilando.
2. Have wagered their deposit in its entirety at least once.

After you submit a withdrawal request, it typically takes 48 hours for it to get approved.

Following approval, the withdrawal request will proceed to the processing stage.

Any delays in receiving your Casilando bonus winnings might depend on the chosen payment service.

However, such delays should not exceed three days.

Jackpot regulations

• In rare scenarios, more than one player may potentially win the jackpot.
• In these uncommon cases, winners are prioritized based on who was determined to receive the prize first.
• If priority can't be established, winning parties may share the prize.
• If you win CAD 100,000 or more, the payout will be distributed in monthly installments of 10% over ten months.
• No interest shall apply.
• Jackpots exceeding CAD 250,000 might require up to 30 days to fully disburse the prize money.

Responsible Gambling

To ensure safe and enjoyable gambling, set limits on your spending for a day, week, or month.

Players also have the option to put a timer on their gaming sessions, automatically logging them out after it ends.

The Hourly Reality Check

A useful tool for monitoring gaming activity is the automated Hourly Reality Check.

A pop-up will inform you of your losses and the total bets you placed over the previous hour.

You can decide to stop or continue using your Casilando bonus codes based on this information.

The cool-off option

Players at Casilando have the option to take a break from gambling ranging from 24 hours to six weeks.

To utilize this break option, simply:

• Access the Responsible Gambling section once you are logged in.
• Select your time-out duration.

Doing this will immediately suspend your account for the time you specified.

If you decide to end your time-out, there will be a 24-hour waiting period before you can return to your account.

Other options

Alternatively, you can choose temporary or permanent self-exclusion.

Revoking such a request will initiate an internal review process for your account.

Casilando bonus codes on mobile

Canadian players who enjoy mobile gaming can access Casilando bonus codes via the Casilando app.

Launched in 2018, this app is fully compatible with:

• Apple iOS;
• Android OS systems;
• Windows.

Using the app offers you the full selection of Casilando bonus codes and games.

Canadian players can deposit funds through platforms like Neteller, Skrill, Sofort, or Visa, with all withdrawals being fee-free.

The website automatically adjusts to different devices, allowing access to Casilando bonus codes via any browser.

Customer support

For immediate concerns, quick assistance is available 24/7 through their live chat support.

Canadian users can also reach out for help by sending an email to

Sadly, phone support isn't available as per the website information.

Where does Casilando shine?

Casilando was established under Whitelabel in 2017 by White Hat Gaming Limited. The platform has gained popularity among Canadian users due to its unique aspects and offerings such as:

• Licensing: An essential feature for reputable online casinos; Casilando is governed by licenses from the UK Gambling Commission, the Malta Gaming Authority, and the Swedish Gambling Authority.
• Game Developers: The platform showcases popular titles from renowned developers like Evolution Gaming, Microgaming, BB Games, Eyecon, Relax Gaming, and 1×2 Gaming.
• Game Library: Casilando boasts an extensive and varied library surpassing 1,000 games, offering Video Poker, Blackjack, Roulette, Slots, Jackpots, Baccarat, Classic Slots, Live Casino, Table Games, Bingo, and more.
• Payments and Withdrawals: Withdrawal requests are processed within 48 hours, followed by payment proceedings. Casilando accepts payment methods like Visa, Neteller, Sofort, Skrill, among others, allowing for fee-free withdrawals.
• Mobile: For on-the-go access, Casilando provides a dedicated app compatible with Windows, Android, and iOS.
• Responsible Gambling: Safety tools integrate features that allow users to set playtime and deposit limitations, promoting the importance of taking breaks post-gaming sessions.

Where does Casilando fall short?

While Casilando has established a significant presence within the Canadian online casino market through its top features, it still presents areas for improvement:

• Customer Support: Although Casilando provides round-the-clock live chat and email support, there is no inclusion of phone assistance.
• Withdrawal Methods: In Canada, users have to reach out to customer support or make a deposit to learn what withdrawal methods are available, which can be quite inconvenient.
• FAQs: Currently, the casino hasn't implemented a FAQs section that could help address potential user issues, which is something that’s still on their to-do list.

What is Casilando best for?

Casilando entered the Canadian market only in 2017, but it has already built a strong presence among players. A notable feature of the platform is its loyalty points program, which allows users to earn more points for every C$10 wagered on games.

Each game offers different rewards, allowing users to gather points that can be redeemed starting from 250 points. Furthermore, users at a VIP level can exceed the standard weekly withdrawal cap of C$25,000.

Is Casilando right for you?

Casilando is recognized for offering a top-notch casino experience for Canadians, balancing its strengths and weaknesses in a way that enhances user engagement. It’s perfect for those who appreciate an extensive game selection, a sophisticated mobile app, and strong advocacy for responsible gaming. However, those who prioritize better customer assistance and comprehensive FAQ content might explore other options available in our list.